Responsible Gambling at RocketPlay
Why safer-gambling tools matter
Pokies and casino games are meant to be entertainment, not a way to earn income or solve money worries. RocketPlay provides a set of account controls so you can play within limits that suit your life, not the other way around.
These tools work best when you set them before you start a session, while you're thinking clearly about what you can afford to spend and how much time you want to give to play. They take a couple of minutes to switch on and can be adjusted or removed later through your account settings.
This page explains each tool, how to set a limit, how self-exclusion works, the warning signs of problem gambling, and where to get confidential help in New Zealand. Play is strictly for adults aged 18 and over.
Safer-gambling tools available on your account
Each tool below does a different job. You can use one or combine several, and they apply across your account rather than to a single game.
| Tool | What it does | How to switch it on |
|---|---|---|
| Deposit limit | Caps the amount you can add to your account over a day, week or month | Set in Account > Responsible Gambling settings |
| Loss limit | Stops further play once your net losses reach the figure you set for the period | Set in Account > Responsible Gambling settings |
| Session time limit | Logs you out automatically once your chosen playing time is reached | Set in Account > Responsible Gambling settings |
| Reality check | Sends an on-screen reminder at intervals showing time played and money spent | Enable in Account > Responsible Gambling settings |
| Self-exclusion | Blocks account access for a period you choose, with no way to shorten it early | Requested via Account > Responsible Gambling settings or Support |
Cooling-off period
If you need a short break rather than a full exclusion, a cooling-off period pauses your account for a fixed number of days. It's a lighter step that still stops all deposits and play until the period ends.
Setting a limit on your account
Limits are simple to apply and give you a clear boundary before you deposit or play a single spin.
- Log in to your RocketPlay account.
- Open Account settings and select Responsible Gambling.
- Choose the tool you want: deposit limit, loss limit, or session time limit.
- Pick the period (daily, weekly or monthly) and enter the figure that suits your budget.
- Confirm the change. Some reductions apply immediately; increases may involve a short cooling-off period before they take effect.
- Review your limits regularly and adjust them as your circumstances change.
If you're unsure what limit to set, start lower than you think you need. It's easier to raise a limit later than to recover from spending more than planned.
Self-exclusion and how it works
Self-exclusion is for players who want to stop playing altogether for a set period. Once activated, it cannot be reversed early, even at your own request.
What happens when you self-exclude
- Your account is closed to deposits and gameplay for the period you choose.
- Marketing emails and bonus offers stop during the exclusion period.
- Any funds in your account remain available to withdraw through Support.
- Access only returns after the exclusion period ends and you formally request reactivation.
Requesting self-exclusion
Contact Support or use the Responsible Gambling section of your account to start the process. Be clear about the length of exclusion you want, since it cannot be shortened once confirmed.
Recognising the warning signs of problem gambling
Problem gambling can develop gradually. Noticing the signs early, in yourself or someone close to you, makes it easier to take action.
Signs to watch for
- Spending more time or money on pokies than you planned, repeatedly.
- Chasing losses by depositing again to try to win back what you spent.
- Borrowing money, selling belongings, or using bill money to keep playing.
- Feeling anxious, irritable or low when you're not able to play.
- Hiding the amount of time or money spent from family or friends.
- Neglecting work, study or relationships because of gambling.
If any of these sound familiar, it's worth pausing and using one of the tools above, or reaching out for support before things get harder to manage.
Where to get help in New Zealand
Confidential support is available at no cost, whether you're worried about your own play or someone else's.
| Service | Contact |
|---|---|
| Gambling Helpline NZ | 0800 654 655, free and confidential, available for anyone affected by gambling |
You can also use the account tools on this page (limits, cooling-off, self-exclusion) alongside the Helpline. Support staff can talk through options with you and point you towards further local services if needed.
Play on RocketPlay is restricted to adults aged 18 and over. If you're under 18, you must not attempt to open or use an account.
FAQ
How do I set a deposit limit on my RocketPlay account?
Log in, go to Account settings, open Responsible Gambling, and choose a deposit limit with the period you want, daily, weekly or monthly. Confirm the amount. Lowering a limit applies straight away, while raising one may take effect after a short cooling-off period.
Can I undo self-exclusion early if I change my mind?
No. Self-exclusion runs for the full period you selected when you requested it, with no early reversal, even if you contact Support directly. This is deliberate, so the tool genuinely gives you a break from play rather than a pause you can cancel on impulse.
What's the difference between a cooling-off period and self-exclusion?
A cooling-off period is a short, fixed pause on your account, useful for a brief break. Self-exclusion is a longer block you choose yourself that cannot be shortened. Both stop deposits and play; the difference is duration and how quickly you can return.
Is the Gambling Helpline NZ free to call?
Yes, 0800 654 655 is a free, confidential helpline for anyone in New Zealand affected by gambling, whether that's your own play or a family member's. Calls are answered by trained staff who can talk through options, including account tools like limits and self-exclusion.
What happens to my account balance if I self-exclude?
Any funds already in your account remain yours. You can contact Support during your exclusion period to arrange a withdrawal, since self-exclusion blocks deposits and gameplay but doesn't forfeit money you've already deposited or won.